Customer Testimonials
We have been dealing and buying from JONES FORD / MERCURY WICKENBURG FOR OVER 40 years and our parents before that! We have been buying from CHUCK BRINKMAN, and just purchased our 5 vehicle in the last 20 years! We will never purchase from anyone else as long as we live in AZ! By the way… we drive close to 100 miles one way, to get to Wickenburg from our home to see Chuck and we gladly do it😃👍👏‼️ THANKS, JONES FORD WICKENBURG THE THEISEN’S
We went to the dealership to look at a used 2020 F-150 pickup. It was nice, clean and would have suited our needs. However, Chris mentioned that a 2022 F-150 King Ranch pickup had just become available since the person who ordered it had decided not to move forward with their purchase. It is beautiful and is exactly what we would have ordered! Needless to say, we are very happy that we decided to purchase the 2022 and Chris and crew were very easy to work with and made the experience very pleasant. Thank you!
On Nov. 26, I bought my second vehicle since summer 2021 at Jones Ford in Wickenburg today; one used, one new. I have to drive an hour to get there, passing multiple in-town Ford dealerships and it's totally worth it. Owner Brian Jones is often on-site and very accessible. And, my sales rep Sean did a lot of the work in advance for me. I was in and out in exactly 3 hours. No high-pressure BS and no BS dealer mark-up. Also, there are four locations statewide, so while the each store is small, chances are you can find what you're ...
This is our fourth vehicle from Jones Ford and we drove from payson 2+ hours to buy from them. They were very responsive and gave us a good deal even though had to order the F150 from Ford to get what we wanted (due to the post pandemic shortages not due to the dealership). While waiting for the paperwork test drove a bronco and a lightening. Excellent dealership and staff!!! Sean Lowry our salesman did a fabulous job
Carlos was awesome to deal with. We were just looking for a winter run around car and not wanting to pay over 10,000 found us just what we wanted! Thanks great experience!!
Ordered a truck in feb 2022, finally showed up Oct. Price stayed the same as it was in feb no questions asked, Rick was great to deal with and I was off in my new truck in an hour. Would recommend this dealership to anyone.
BEST experience I have ever had with a dealership. Rick and Tim were extraordinary in taking care of business! Both were very knowledgeable about their part of the process. I did not have to waste a lot of time like I have at other dealerships in the past.
Quick and easy, really went above and beyond to make the transaction go smoothly. Saved on taxes by driving to Wickenburg.
We called in the am and Chris had the Jeep set aside and ready for us. We did not fully anticipate buying the Jeep that evening. The team, Tim/Carlos, were available to keep us moving in the process as Chris had a prior family engagement to attend. Tim was diligent and detailed with the financing process and made it as easy as possible.
Extremely friendly, they always treat me like family and very honest. A dealership you can trust from the sale to the service, I will always go out of my way to buy my vehicles here.
Honest, straight forward transaction. Answered all concerns. Kept current on order status. Pricing was very fair. My 2nd purchase here.
Fast & friendly. I would highly recommend this place. I phase purchased a car and get my car serviced here.
very helpful, smooth. Had warranty stuff, they took care of everything. good communication. Nice to have such good service in town.
No Bull! Quick easy and to the point. We always feel important and will be continued customers for any vehicle we need in the future.
Everything was ready when we got there, no pressure to buy add ons and we were in and out in 45 minutes including the road test
Always great dealing with Chuck, this is the second vehicle I have purchased from Jones Ford. Great experience! I will be glad to refer my friends.
Everyone at Jones was good to work with. Carlos gave us a good deal on a new Explorer. Jones Ford has a small town personable feeling, and we like that.
Always personable, efficient and friendly. I am willing to drive an hour to have this dealership work with us. We have high expectations which are always met at Jones.
We just love the service provided by Chuck Brinkman and staff. We always feel the service is very personalized and efficient.
Friendly service ,easy buying sales should have more training about the car details there selling, warranty's they offer an what there repair shop offers.
Jones worked with me to get the claim and work going. The team a Jones Genuinely cared about the situation and the hardship.
Mark was easy to work with and everything went as I was told. Great deal. I will go back for my auto buying needs.
No high pressure sales. Personal attention, including obtaining the sales person’s personnel cellphone number, frequent updates during the ordering process.
easy drop off fast service easy pick up. Got the service done on my F450 significantly more quickly than I expected
Everyone was very friendly and my buying process was quick and seamless. Would highly recommend this dealership. I have used them for repairs and purchasing and was highly satisfied with both.
Overall great experience with Tom Jones For in Wickenburg, Arizona. Chris Yates was Wonderful to work with. Thank you for everything.
Sean our salesperson with excellent. The process was clean and fluid. Jones group supported the sales process completely. My wife and I have been very pleased with our interactions with the Jones dealership.
Preston provides professional service and cares that it's done right. We have had an ongoing problem with the Ford SYNC system, and he has done an excellent job trying to get it right while working within Fords restraints.
Good people friendly, the service writers we on point and prompt when getting information on the vehicle and asking me about how my day was going very personable!
The easiest and fastest purchase process ever. Was definitely the best with the best personnel. Smooth all the way thru. Was in and out at pickup in less than 1 hour.
Very friendly, explained everything everybody in jones ford always willing to go extra mile .The owner very accessible and friendly
The guys in service are top notch and always get me back my vehicle when promised. Love dealing with local people
Great service and good people , service department is great and no BS sales. Everything was as discussed before the sale and communication was awesome
There is never any additional waiting for your vehicle to be completed. I have gone to Sanderson Ford where it would take 3 for an oil change. At Jones Ford I’m out in 45 min to an hr plus it’s a beautiful ride up to Wickenberg, always a pleasure to see the most courteous and respectful employees.
They were great. The staff there helped me with everything I needed. They went above and beyond to help me.
Chuck Brinkman was friendly, efficient, acted on what we were looking for right away. He found a truck in our price range and arranged to have it for us to try within two days. We always ask for Chuck when looking for a vehicle.
Everything did most of what was needed over the phone since I'm 3 hours away was the best experience I have ever had at a dealership
Nothing they return my warranty part and have yet to call back with it to get the warranty work done on our Dodge pick up
My salesman, Sean, was wonderful and caring and helped me get what I needed. I'm still waiting for my windshield and door lock.
Even though my first trip in was rough Dan the service manager got everything corrected and Preston got the repairs done and the repairs were done correctly. I would definitely recommend them and will use them again for all of my service needs
Excellent service desk manager, informative and friendly. Had an oil change and tire rotation. Oil change was great, tire rotation good too. But, the tire pressures either were not checked or not set to specifications. All tires were several pounds low.
The entire process went very smoothly. Chuck was professional as always. We have purchased vehicles in the past and have always had great service.
I was impressed by the attitudes of the employees. All of our questions were answered in a patient and polite manner.
Found a great used pickup at a reasonable price. It’s just what I had been looking for and my wife likes it too!
I dealt with the Owner, found him to be professional, very reasonable and accommodating to all issues concerning my vehicle.
Short and sweet not long to complete. Was in and out in no time. Truck was ready and waiting for us to pick up
My experience at Jones Ford in Wickenburg was the best experience I ever had in buying a vehicle. There was no high pressure from the sales room to the finance manager. All the staff was friendly they made you feel like family. It was great knowing that they care about customer service you don’t find that anymore anywhere I would highly recommend buying a vehicle there through all my friends.
The personal attention. The service managers get to know you, and I feel that they truly look out for your best interests -- they do not recommend unnecessary work.
Very friendly. Service was done promptly. They even covered the floor mat to keep my Jeep clean. Nice waiting area.
Service is fast and reliable. They have very friendly personnel. I usually wait in their clean waiting room and enjoy their coffee and popcorn!
Friendly, knowledgeable, accommodating. The whole staff cares about taking care of all my needs. Easy to contact, make appointment, get what I need for reasonable price. Their waiting room is clean. They have a tv, reading materials, popcorn, and a restroom. I have never been disappointed when taking any of my vehicles to them.
Polite and helpful staff . Been going there for many years. Purchased two cars from there. Convenient, accommodating knowledgeable but not overbearing
Jones always takes great care of my vehicle. I will tell them I am going on a long trip and they literally check every little detail to make sure all is great to go!
Fast,courteous people helping me. Good clean waiting room. Preston is Always very helpful. Always listens to me batching about my oil burning 2029 Raptor.l
great people .......from service to sales..everytime i come in im greeted promptly with a smile. I've sent family and friends over to buy new and used cars for the past 11 years. Especially Matt Dahlin
The service staff were extremely helpful. My truck was ready before the anticipated time. Staff was very knowledgeable and professional in every way.
The sales man is Chris Yates and has treated us well we have bought 12 or 13 vehicles from him and he's our go to guy when we need a new truck
the service manager Chris was great , answered any questions I Had I have been going to this dealer ship since 2004
Salesman was great, helped me out a lot. Overall experience was good and I wasn’t in there all day. Very good customer service.
Found the work good, staff very acceptable. If an individual is in the market for car service, this facility would be a good one to check out. rlw
It was easy to schedule an oil change. The vehicle check revealed a dirty engine air filter which you replaced. The total time for service was reasonable as I waited in the customer lounge. Payment was quick & easy and there was no wait for my car.
I felt comfortable that service was done correctly when it was scheduled I will continue to have my service work done here
Preston is great! I had an issue with my visor on my jeep so I called Preston. Explained my problem, sent him picture and he had me come in the next day to fix it. I was in and out and on my way. Thanks Preston! You’re the best.
Our friendly and knowledgeable sales person Chris Yates is the main reason we are repeat customers. He knows the products, answers questions throughout our buying process, and goes above and beyond EVERYTIME!!!
Friendly! Quality product Tires I got seem to be perfect,, soooooo they don't put no cheap tires on I guess. Thanks a lot
Professional staff, quick turnaround time, quality work, and fair price. An all around pleasant experience. I will be a repeat customer.
I received excellent Customer service with associate, Preston Brinkman; he cares about his customers and pays attention to details! Scheduling needs are very important to get work done timely and that has not been an issue with not one, both both family vehicles.
Excellent customer service. No wait time and the service to my car was done very fast and very thorough. No wait time.
My Service Rep was very efficient and friendly. The service was also completed on time. I will definitely come back.
Everyone was very polite and friendly! Salesman was not pushy at all just handed us the keys and told us to take it for a drive
Enjoy being on a first name basis with the guys, love the laid back and yet professional way you do business.
ALEX MADE AN APPOINTMENTFOR MY SERVICE TO BE DONETHE NEXT DAY. WHEN I ARRIVED I WAS MET ON THE DRIVE AND MY TRUCK TAKEN IN IMMEDIATELY AND SERVICE STARTED AT ONCE. EVERYTHING NEEDED FOR THE SERVICE HAD BEEN ORDERED AND WAS AT THE READY. THE SERVICE WAS COMPLETED PROMPTLY. I CANNOT SAY ENOUGH GOOD THINGS ABOUT ALEX AND YOUR WHOLE STAFF. PURELY A CLASS OPERATION.
Chuck did an outstanding job taking car of us and we will tell our friends. Drive past the big city car dealers and head to Wickenburg, you won’t be sorry.
We have always been treated with courtesy and professionalism in our dealings with this dealership. We have purchased 6 or 7 vehicles from them.
Salesman Chris Yates has gone out his way to assist me several times! I can't say enough about the customer service from Chris in sales and Tim in the financial department. I highly recommend this dealership!
Welcoming staff easy to talk with very clean location take good care of your vehicle facility is always clean and welcoming
Same professionalism and for dealing i expect from all, but often time don't get. I never have to second guess the service i get at jones. It is always top notch.
Professional, courteous, and quality service. My vehicle has only been serviced here. I don't hesitate doing business with Jones Ford.
Great this is second truck I have bought from Chuck. It was no hassle and no B.S. I will never buy a truck from anyone else.
The service I had done was accomplished on time and efficiently. The customer rep was courteous and efficient. This is a great dealer service department.
The guys are the best. Got me in right away and fixed the problem. They have great popcorn and hot coffee too!!
Always great. I don’t have to deal with all the negotiation tactics. Always up front and also quick and easy to make things happen. Matt and Chris are always very helpful.
Transparent, professional, and easy to understand. No games. The sales team, especially Sean, was very helpful and answered all my questions.
The service requested was done on time. Your service representative was very capable, professional and I enjoyed meeting him. As a visitor to the area, I find it refreshing to have a local dealership meet my needs in such an exemplary manner.
Customer experience is second to none! Excellent buying experience as well as working through a warranty/repair item. Matt the GM really goes above and beyond for his customers!
Rick Van Hazel and Matt Dahlin were both super in making this deal happen. When I first viewed the vehicle and after looking at the numbers, it was tough for me to make it work. Matt called me a couple of days later and asked what could make the deal work. Matt tweaked the deal a slight bit and I'm now in a FORD RANGER!! Rick followed up and ensured the deal was done and handled all of the "tweaks". This was a WIN-WIN situation for all involved. Many thanks to Rick and Matt!! You guys and ...
No pressure and honesty in questions that we had. We have had a long relationship with the Wickenburg dealership and service department and they have always strived to take care of any problems with had with our vehicles.
Shawn is great, really efficient when I need service in and out quickly the work is well done and the price is fair.
Fast friendly service personnel. On time as promised. Less time to complete job than I was told to expect. Service writer explained my concern of excessive wander on my 2019 Jeep Wrangler Unlimited was addressed with a kit for the steering box however parts are back ordered from Jeep. Other maintenance was completed as promised.
I would not recommend this Auto Shop. My car sat on the lot for 7 days before anyone looked at it. It took them 2 days to partially fix it. I took it home as I was without a car all this time. Took it back for another day. My catilitec converter was stolen from their lot or by their staff..do not know for sure but they are blaming me saying it happened at my home which is impossible. I will be in Small Claims fight with them going forward. This is not their first bit of problems read the reviews ...
Repair was on time. Cosy of repair was too the dollar what I was told it would be. Employees are great.
Friendly and knowledgeable service Welcoming and interesting waiting room Nothing more to say. Nothing more to say. Nothing more to say. Nothing more to say.
It was smooth and genuine and quick Definitely worth the drive for the experience They had exactly what we had been looking for
Working with Chuck Brinkman on my new purchase has been one of the best experiences in buying a vehicle. Thank you Chuck!
Professional Positive remarks from Shawn the Man that helped take in my vehicle. Did not try to up sale me or keep my vehicle over night like some dealers do. They get to the work at hand and before I knew it work complete and I’m on my way!!
Quick and professional service. They even gave us a loaner car while the work was being done. We would recommend Jones Ford to anyone.
Good personal contact with Shawn. At my request, Service Dept staff said they would have the person who handles insurance on repairs call me. Haven’t heard from anyone since I was there.
Customer service!!! I would highly recommend!!! The sales team is great at answering all my questions. The whole experience was wonderful.
everyone i interact with at Jones treats me like a friend, always polite and courteous. service is fast but still perfect, great communication.
service department has gone down hill since i brought my S.U.V. thinking about going some where else Its sad how the service department went down hill